Returns & Delivery

Our Delivery

We know you want to receive your pup’s tasty wellbeing treats ASAP. Here at Pawfy we work like a dog to get your order delivered quickly and efficiently. You can expect a turnaround time from order to dispatch of 24 hours during working days and up to 48 hours during weekends.

We aim to keep delivery costs low, so when it comes to delivery, please choose the best delivery process for your needs at checkout. We’ll follow your instructions and make sure that your package arrives in excellent condition.

Shipping is within the United States only.

Oops, the dog ate my homework

We do our very best to ensure that your order arrives in wag-tastic condition, but we understand that sometimes returns are needed.

At Pawfy, we have a 30 day return policy.

Simply contact us to return your unused goods and we will provide you with the return authorization and details. You can expect your refund within 3 working days after we have received the return.

Doggone, I made a mistake

If you’ve ordered something by mistake, get in touch as soon as possible and, if possible, we will cancel the order. If your order has already been dispatched this won’t be possible, but you can still follow our returns policy above.

Hang in there pups, your treats are on their way!

Got any problems?

Contact our Care Team with any other questions or feedback you have

Contact Us